I am an IT professional with over 7 years of experience in
computer networking, system support, and lab management in the higher education sector.
I specialize in configuring and troubleshooting LAN/WAN networks, routers, Wi-Fi, Windows & Linux systems, and IP cameras/NVR.
Currently, I work as an IT Officer at Uttara University, where I support
the Office of IT in managing network infrastructure, user support, IT security, and hardware maintenance.
My goal is to ensure stable, secure, and user-friendly IT environments that help students,
faculty, and staff work efficiently.
Experience
Professional roles & responsibilities
Nov 22, 2024 – Present
IT Officer
Uttara University – Office of IT
Dhaka, Bangladesh
Configure, monitor, and troubleshoot LAN, WAN, and Wi-Fi networks.
Ensure IT security through access controls, backups, and firewalls.
Install, configure, and maintain operating systems and essential software.
Provide on-site, remote, and phone-based support to users.
Maintain and repair IT hardware including PCs, printers, and peripherals.
Manage access controls, NVR and IP camera systems.
Track IT inventory and support procurement processes.
Provide technical assistance and training on IT tools and security best practices.
Maintain IT documentation and ensure compliance with organizational standards.
Jan 01, 2024 – Nov 22, 2024
Senior Lab Assistant (Computer)
Uttara University – Department of CSE
Dhaka, Bangladesh
Oversaw and managed 13 computer labs, ensuring smooth daily operations.
Planned, designed, and implemented departmental computer labs and Wi-Fi zones.
Diagnosed and resolved hardware, software, and network connectivity issues.
Configured routers, LAN cabling, and monitored network connectivity.
Installed and maintained access control, NVR, and IP camera systems.
Deployed and managed software applications, updates, and patches.
Provided training and guidance to lab assistants on best practices.
Managed IT and lab equipment inventory and supported the Office of IT.
Jun 01, 2018 – Dec 31, 2023
Lab Assistant (Computer)
Uttara University – Department of CSE
Dhaka, Bangladesh
Established computer labs for the CSE department for practical learning and experiments.
Provided network systems administration and troubleshooting support for lab facilities.
Diagnosed and resolved hardware, software, and connectivity problems.
Assembled and troubleshot desktop computers.
Provided technical support for University G-Suite accounts to CSE students.
Installed, maintained, and troubleshot printers and network printers.
Supported activities associated with the Office of IT and maintained lab inventory.
Skills
Technical & professional
Networking
LAN networking and structured cabling.
Router and basic switch configuration.
Network troubleshooting and performance monitoring.
Wi-Fi configuration and optimization.
Firewall and access control setup.
System & Hardware
Desktop assembly and hardware maintenance.
Microsoft Windows (98, 7, 8, 10, 11, XP) installation & troubleshooting.
Basic Linux installation and configuration.
Printer and network printer setup & support.
User account and permission management.
Programming
C / C++ programming (fundamentals & problem solving).
Web basics: HTML & CSS.
Applications
Microsoft Office package.
Adobe Photoshop & Illustrator.
Video editing using Filmora and Camtasia.
Highlighted Work
Selected projects & responsibilities
Web Development | E-commerce
Gadget Kinbo – Dynamic E-commerce Website (PHP)
Developed a dynamic e-commerce website named Gadget Kinbo
(www.gadgetkinbo.com)
as my final year project. The platform allows users to browse gadgets, add items to the cart,
and place orders, while the admin panel provides full control over products, categories,
users, and orders.
Frontend: HTML, CSS, JavaScript
Backend: PHP (dynamic website with server-side logic)
Database: MySQL
Key Features: Product listing, product details, shopping cart, checkout,
user registration & login, order management
Admin Panel: Manage products, categories, users, and orders with
secure login and protected routes
Responsive Design: Layout optimized for both desktop and mobile users
Campus Network & Wi-Fi Management – Uttara University
Managed and troubleshot LAN, WAN, and Wi-Fi infrastructure for academic and administrative units,
ensuring stable connectivity and secure access for staff and students.
Lab Management
Design & Operation of 13 Computer Labs
Planned, designed, and maintained multiple computer labs, including hardware deployment,
software roll-outs, network connectivity, and ongoing technical support.
Security Systems
IP Camera & NVR System Implementation
Installed and configured IP cameras, NVR, and access control systems to improve campus
surveillance and security monitoring, including user training and maintenance.
User Support
IT Helpdesk & G-Suite Support
Provided hardware, software, and account support to students and staff,
including troubleshooting, OS and application setup, and G-Suite account assistance.
Education
Academic background
2025
B.Sc. in Computer Science & Engineering
European University of Bangladesh
CGPA: 3.30 out of 4.00
2017
Diploma in Engineering (Computer Technology)
Tangail Polytechnic Institute
CGPA: 3.45 out of 4.00
2013
Secondary School Certificate (Dakhil) – Science
Namazgarh Gausul Azam Kamil Madrasah
GPA: 5.00 out of 5.00
Industrial Training
Professional development
Aug 01, 2017 – Oct 31, 2017
Networking Training
Smart IT Limited
Adabar-01, Mohammadpur, Dhaka
Completed focused training on computer networking fundamentals, configuration,
and troubleshooting of network devices and related infrastructure.
References
Professional & academic
Dr. Mohammad Amanul Islam
Assistant Professor, Department of CSE
Uttara University, Dhaka, Bangladesh Mobile: 01914153325 Email:aman.cse.bd@gmail.com Relation: Professional